Frequently Asked Questions
This is one of the most common restoration FAQs we hear. The answer is no! It is your choice which restoration company you use. Even if it is implied by your insurance adjuster, you get final say which company you want to restore your property to pre-damage state.
The cost of water damage restoration varies based on the type of water, the duration of saturation, if mold is present, and the extent of the damage.
For other types, like fire and smoke damage, it's based on the extent of damage and materials affected. We will give you a more specific estimate after we assess the property.
We use the same industry leading software that insurance companies use to determine costing when it comes to a loss, which means we speak the lingo. We will work directly with your insurance company for payment processing, which means less 'out of pocket' expenses for you.
We cannot tell you whether to file a claim or not. You'll need to evaluate how the claim will affect your premiums before deciding to file. It's important to talk to your insurance company so you understand how they handle claims on your policy.
Yes! At Blue Ox Restoration, we work with all adjusters and insurance providers. Our company will work closely with your insurance provider to ensure you get the settlement you need, and repair work is done as quickly as possible.
We use state of the art estimating software for both fire and water damage claims. Because we use this insurance-industry software and our team has IICRC industry training, it's easy for insurance companies to process the paperwork. In other words, we speak their language which reduces confusion.
Blue Ox Restoration will assess damage onsite and decide what can be salvaged. From there we offer complete contents restoration for your household items.
Some examples of what we clean include (but are not limited to): dishes, picture frames, furniture, electronics, artwork, clothing, china, silver, toys, rugs, bed frames…. As long as it's salvageable - we can clean it.
The ability to restore items rather than replace them allows those of greater monetary and sentimental value to stay with you.
Many of us are passed down heirlooms and antiques that mean more to us than others. Those items cannot be replaced. Using restoration services increases the chances of having those items for many years to come. We offer:
- Onsite or offsite contents cleaning
- Item assessment
- Temporary Storage
- Fire and Water Restoration
Using restoration services increases the chances of having those items for many years to come.
Each job is different depending on the scope of work and the severity of contents/conditions. Every situation is different. Whether your items are damaged from water or fire, we assess the items onsite, and clean/restore items as severity dictates.
Your project manager will keep you updated every step of the way as the work progresses.
Yes, we will pick up contents to be cleaned in our "Clean Room" then deliver back. We also have availability for short term storage if you need other contents from the house moved out and stored while repairs are being done
Shiny and new is always an option but there are just some things that aren't replaceable and we are here to help with those! That is a very common thought that we encounter.
Depending on your policy limits and verbiage, you might be able to just replace items. Our services are beneficial because most of the time, restoration and cleaning are less expensive than replacement.
We also help salvage items that are much more valuable, both monetarily and sentimentally.
A couple of our values are 'Accountability' and 'Integrity' - we take great pride in our work and if there is something not to your liking we will work with you to remedy any issues within our power to fix.
Our objective on each job is to continue to create Blue Ox Fans - we are kind of the super heroes when it comes to restoration and working with clients like you! Our goal at Blue Ox Restoration is to bring back your items to pre-loss condition or better.
If for any reason you are unhappy with the restoration, you can notify your insurance company that you would like that item replaced.
Water Damage Restoration FAQs
As a matter of fact, no. Your insurance company prefers you call a restoration company to begin water cleanup and fix your water damage as quickly as possible. If possible, turn off any water valves you can access.
If applicable, call a plumber to fix the leak. The faster our crews arrive, the more destruction we can help prevent to your business or property. You'll still want to call your insurance company, but you shouldn't wait for an adjuster to arrive before beginning any kind of water damage restoration.
If you plan to file a claim, they'll need an assessment of the damage and restoration estimate anyway. Calling us speeds up the process. 832.415.9116
To start, we assess the water damage. We determine what can be salvaged and what needs to be disposed of, then make sure the items are initially cleaned on site.
Staying ahead of any potential mold growth is something we prioritize with water damage restoration. We train our technicians to restore property before replacing it, if possible. Blue Ox is not a construction company that got into restoration - we specialize in specifically handling the contents of your home.
Absolutely. Some signs of hidden house flood water damage include:
- Peeling paint and wallpaper
- Visible mold
- Moisture and condensation
- Musty odors
- Increase of insect or pest activity
- Moisture or dampness in your carpet or other flooring.
Many times, homeowners have water sitting in a crawl space and are unaware.
After the damage is mitigated, repairs may be necessary. Anything that needs to be repaired will be done at this time. Any items that do not need to be repaired will be added to the rest of your contents, which are stored in our air conditioned and climate-controlled warehouse.